FAQs
Got a question? Let us shine a little light for you.
Here to help
Orders & payments 
How do I place an order?
Simply browse our site, add your chosen products to your basket and head to checkout. Once your order has gone through, we'll send you an email confirmation, so you know we've got it. Please note that trade pricing will be visible once you're logged into your ValueLights Trade account.
Can I use a discount code?
Absolutely! Just enter it in the promo box at checkout before you pay. One code per order.
Can I cancel or change my order?
We move quickly on orders, but if yours hasn't been processed yet we can usually cancel or update it. Give us a call as soon as possible on 0161 837 6095 and we'll do our best to help.
What payment methods do you accept?
We accept all major debit and credit cards and PayPal. Please note that buy now pay later options such as Klarna and Clearpay are not available on trade orders.
Delivery
How much is delivery?
All trade orders are delivered next day via DX and a delivery charge of £7.50 plus VAT (£9.00 total) applies. Alternatively, collection from our warehouse is always free regardless of order value.
How long will delivery take?
Simply place your order before 4pm Monday to Friday and your lights will be with you the following working day. Please note next day delivery is not available on orders placed after 4pm or over the weekend.
Can I collect my order from your warehouse?
Absolutely. Warehouse collection is available on all trade orders free of charge, regardless of order value. Get in touch with our Trade Team on 0161 837 6095 to arrange collection once your order is placed.
Returns & refunds
How do I return an item?
We've made it straightforward. You have 30 days to return an item. Visit our Returns Page to page for full details and to start the process.
When will I get my refund?
Once your item arrives back with us, refunds are processed within 10 working days. Your bank may take a few additional days to show the funds in your account.
Can I exchange an item?
We don't offer direct exchanges. The quickest way to swap a product is to return the unwanted item and place a new order for the replacement.
Faulty or damaged items
What if my item arrives damaged or faulty?
Please let us know within 30 days and include a photo if possible, and we'll get it sorted with a replacement or refund, no fuss.
Products & stock
Are bulbs included with lights?
Not always. We make it clear on each product page whether bulbs are included or not, so you can factor this into your order.
Do you offer spare parts?
In some cases, yes. Get in touch with our Trade Team and we'll see what we can do.
Warranty
Do your products come with a warranty?
Yes. Every ValueLights product comes with a 1-year warranty for complete peace of mind.
My account
Do I need an account to order?
To access exclusive trade pricing and member benefits, you will need to register for a ValueLights Trade account (Register Here) Once your account is approved, you'll have immediate access to your exclusive trade prices and all the benefits that come with being a ValueLights Trade account holder. Registration is free and straightforward.
How do I reset my password?
Click "Forgot Password" on the login page and we'll send you a reset link straight away.
Bulbs & fittings
How do I know which bulb I need?
Every product description lists the correct bulb type and wattage. If you're unsure, get in touch with our Trade Team who will be happy to advise. If you’re unsure, check out our Bulb Guide.
Are your lights dimmable?
Many are. Just make sure you use a compatible dimmable bulb when the product states it's dimmable, and pair it with a compatible dimmer switch where required.
Contact us
How can I contact you?
Our Trade Team is available Monday to Friday, 9am to 5pm (closed weekends and Bank Holidays). Call us on 0161 837 6095 or email us at trade@valuelights.co.uk and we'll get back to you as soon as possible.